Before placing an order through any of our Evertree online stores, we recommend that you carefully research the product you intend to purchase.
Vaporizers & vaporizer-related parts & accessories are classed hygienic products meaning that once they are opened or used they cannot be resold.
This means that any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please feel free to contact us.
We know our products better than anyone, and can always help you find the perfect vaporizer.
Our return policy is listed below; please read thoroughly, and contact us if you have any questions.
Orders Returned Within 14 Days
All items purchased from Evertree or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand new, unused condition.
- Item(s) must be shipped back within 14 days of the original delivery date.
- Any glass damage must be reported within 48 hours from delivery.
- Returns must include a Return Authorization number which you will receive after making contact with us, and the return is authorized. Please contact us at firstname.lastname@example.org
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any shipping services selected at the time of purchase.
- Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.
Evertree reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.
Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you return your product by tracked and insured postal or courier methods. we are not liable for items that are lost or damaged while in transit.
You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and PayPal refunds and exchanges shipped out. This return policy is only available to our European customers.
Orders Returned After 14 Days
Products are not eligible for return or exchange after fourteen (14) days.
Evertree reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, Evertree and its affiliates reserve the right to refuse a return for any reason.
Please inspect your order upon delivery. Any glass damaged must be reported to us within 48 hours.
For all other questions please contact us!